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“Please pass on my heartfelt thanks to your staff for their outstanding customer service. These staff are a credit to your company and deserve praise for their attention to ‘customer first’ ethics, unknown today in many large companies”.
“I just want to say a very big thank you. I have been using your service for almost one year and I have found your company fantastic, so reliable and the home delivery service is so quick and I look forward to reading your Select magazine. I really do appreciate all you give”.
“I would like to thank you for your prompt delivery service over the last four years, and for the magazines, with their much valued information”.
“I must say again how much I appreciate the excellent service you have given me since I first needed urinary catheters in the autumn of 2004”.
“Thank you so much for your wonderful and prompt service, LoFric catheters have helped my 77 year old husband so much already – he had an infection since last November, taking antibiotics and felt so unwell. Now the infection has cleared up and he’s sleeping so much better”.
“I have been using your catheters for over a year, but the supply from the local pharmacy has been a bit hit and miss, with supplies not arriving on time, which has meant I have had to travel some distance to the hospital to borrow some. My husband found your address on the internet, your prompt service and delivery was a godsend, I can’t thank you enough”.
“Thank you for helping me to cope with my condition, your kindness was appreciated. Thanks for all you do”.
“Many thanks for an excellent performance over the last few years, you are all really appreciated”.
“I am impressed with your service”
“My grateful thanks for the excellent service rendered to us, the patients by your marvellous delivery service”.
“Praise for your renowned (as far as I am concerned) delivery turnaround and speed. It is second to none and I take this opportunity to thank all involved”.
“I wanted to pass on my thanks to all the girls who assisted in getting my order to me last time, I felt very stressed and needed them for a holiday and thank you especially for the offer of getting them to me before the bank holiday, it was very kind of you”.
“I wish to thank you for the diary enclosed with my latest delivery, at the same time to thank you for the excellent service you give”.
“It is a pleasure dealing with you, it makes a real change to talk to someone as pleasant as you. To find a company who delivers when they say they will is rare these days".
"Many thanks again for your help, to suddenly find myself with a problem, to be admitted to hospital and be diagnosed with prostate gland trouble was a bit of a shock. However, at least I know that I do not have cancer and that I am receiving the best treatment possible is a relief to me and my family. Also, the follow up treatment I am getting from everyone, including you and your company is just fantastic, thank you once again”.
“I am very grateful for the catheters which you so promptly sent me. The literature issued in connection with the various listed products is very helpful and encouraging”.
“I would like to take this opportunity in thanking you for the efficient way in which my order is treated. I am always sure that the items ordered are on time and in place if I happen not to be at home to receive the order.
Thank your drivers and others involved in the dispatch of my prescriptions for their efficiency and courtesy”.
“I have just this moment received your latest Select magazine which I know I’ll enjoy reading on my return from shopping… Meanwhile, many thanks for your services, always greatly appreciated”.
“I am a 72 year old male, just back from a holiday in Gibraltar to find your Select magazine waiting for me. I have been using ISC for the last three years and have nothing but praise for your excellent service. I have in the past had to use indwelling catheters, but am always glad to remover them and return to my usual LoFric.”
“I should like to thank your company’s prompt delivery of my supplies, which arrived within 24 hours of registration with you… I look forward to your continued very efficient home delivery service”.
“My most grateful thanks for your kindness”.
“Could I just say a very big thank you for your very prompt and wonderful service – magic!”
“Many thanks for all that you do, which helps make a happier and easier life for people like myself”.
“Can I sincerely thank the young lady who answered the telephone to me when I phoned. Her help and advice as we are going to Florida for the first time, was absolutely invaluable and completely eased my mind. Again, I thank everyone for their help during the years I have been with you”.
“Thank you for the last order you sent, everything was fine as usual. I have just received your latest magazine and will have to study it, it’s been very informative in the past I must say. If you could write on the next order ‘leave in porch if out’ just in case I don’t make it to the door in time. Many thanks”.
“This comes to you in gratitude for your thoughtful, caring attitude. It's so wonderful to have this very caring team – thanks again”.
“Thank you for the Select magazine. I was very impressed by the prompt delivery of the catheters and also your telephonist was very friendly and helpful. I would recommend your company to other people. Thank you for all your help”.
“Thank you for your magazine, I find them interesting and knowledgeable. I have been most pleased by your efficient service”.
“May I take this opportunity to offer my sincere thanks for the efficiency and speed of service”.
“Thank you for sending me the Select magazine which I found very informative. Your delivery is first class and much more reliable than the chemist.”
“Many thanks for the service you render to me and, I am sure, many others. I don’t know if you receive letters of thanks, but believe me, if you don’t then you jolly well ought to!”
“Just a few words to thank you for your help and your kindness towards me – I will not forget it”.
“Thank you for the letter and magazine. My husband is very grateful for the help he has received from you over the past years. Many thanks to your staff”.
“Thank you so much for your prompt delivery, helpfulness on the telephone and reassurance from the nurse who rang me. I am impressed so much by the efficiency shown by your company”.
“This is just a little note to say thank you for sending me the disposal bags every month – I do appreciate it. I have been depending on your catheters for 3 years now and no way could I do without them. Thank you again”.
“My wife and I wish to thank you for the product that you produce and would emphasise the great benefit I receive using your catheters, my life has improved immensely because of this”.
“I must just thank you most sincerely for the extraordinary efficiency in getting my order delivered on the same day that I phoned you as a completely new customer”.
“My mother is a customer of your highly regarded home delivery service for catheters and sundries… I would like to take this opportunity to complement you on your service and staff. My mother and I have already recommended your service to friends”.
“All goods received with extremely grateful thanks. Your service is excellent and for an eighty year old this means everything!”
“I had major surgery on my bladder about ten years ago and the hospital set me up with your wonderful home delivery service for which I am extremely grateful. My husband and I live in a small village (no shops etc) and the nearest pharmacy would need to order my items which would take almost a week. We are both in our mid-seventies and my husband has heart problems and I do not drive. Because of your excellent service I have coped well… I would like to wish you all a big thank you”.
“Thank you for all you have done for me”.
“Thank you for your help and support – both greatly appreciated”.
“Your delivery time was excellent as always and much appreciated”.
“I would like to thank you for the prompt service I have had since using the catheters”.
"Since the sister at the hospital referred me to you, I would like to thank every one concerned with the delivery of my catheters and to say how much easier and less fraught my life has become.
I am now 79 and have needed to do self catheterisation for several years, having had my bladder removed and a new one made – which unfortunately failed to work, except as a reservoir.
Previously I had to obtain a prescription from my GP then collect the goods from the pharmacy when they were ready. Sometimes which entailed several visits, and on two occasions I was left without as apparently they were unable to obtain them. Now I have no worries at all, just a free phone call and they are delivered the net day. I don’t even have to collect the prescription.
So many, many thanks to all concerned, especially to the girls who answer the phone, so pleasant and kind. From a very grateful client”.
“I would like to thank you for the latest copy of Select magazine and also to congratulate you all on your fine service”.
“Having received your magazine Select and reading the articles I found I was with a large company of like sufferers”.
“I would like to thank those involved in sending out my recent order so promptly and efficiently. I was a bit late with my request but still had a delivery the next morning. It’s good to see an organisation running so smoothly”.
“I have not used your service for long, but would like to thank you for your kind and prompt service so far”.
“Thank you for making things easy. You have been able to answer all my worries at the end of a phone, I wish all services were this good”.
“I have been very pleased with the complimentary wet wipes which you enclosed in reply to my request. Thank you for the marvellous service, which is direct to my door and prompt as well. Believe me, this service is most appreciated, long may it continue”.
“The service I have received over the last few months has been first class and orders and deliveries dealt with very efficiently and I would like to record my thanks for you and your company’s support”.
“The service you give is excellent – it has taken away the stress I experienced when I first started using catheters”.
“It is a pleasure speaking to someone as pleasant as yourself on the phone, and our help and kindness is very much appreciated, I assure you.
Many thanks again for your help, also the follow up treatment I am getting from everyone, including you and your company is just fantastic”.
“Having just received the latest Select magazine and reading how your company and your products came into being, I feel I must just say a most sincere thank you for your products… I am seventy-one years of age and I consider myself extremely fortunate to have been introduced to your products when I was, as I am sure my quality of life would not be as good as it has been these past years”.
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